Welcome to Cloudberry Time! We are committed to providing you with a great shopping experience. If you are not satisfied with your purchase, our refund policy will help you understand how to apply for a refund and the related process.

  1. Refund Policy
    We accept refund requests within 30 days of receiving the product. The product must be unused and in its original packaging. Please ensure that the returned product meets the following conditions:

The product is unused, unwashed, and undamaged.

Retain the original packaging and all accompanying labels, instructions, etc.
Return requests must be submitted within 30 days of purchase.

  1. Refund Request Process
    To request a refund, please follow the steps below:

Submit a refund request: Provide us with your refund request via email, including your order number, reason for return, and relevant photos (if applicable).

Email: HoegerlLakowski@gmail.com
Waiting for review: We will review your request and respond to you within 5 business days.
Returns: Return the product to the specified address according to our instructions. Return shipping costs are usually borne by the customer unless there is a quality problem or the wrong product was sent.
Processing a Refund: Once we receive the returned item and confirm that it is eligible for return, we will process the refund within 5-7 business days. The refund will be sent back to the original delivery method and it may take some time to be credited to your account.

  1. Non-returnable items
    The following items are not eligible for refunds:

Any customized or special order items.

Discounted promotional items (unless there is a quality problem with the item).

Consumable or perishable items (such as food or cosmetics).

  1. Refund processing
    Once the refund request is approved, we will refund the amount to your account via the original payment method. Please note that the refund time may vary depending on bank processing time.
  2. Order cancellation
    You can cancel your order at any time before the order is shipped. Orders shipped will be processed according to the refund process.
  3. Damaged or wrong items
    If the item you received is damaged or does not match the item you ordered, please contact us within 7 days of receiving the item. We will arrange a return and replacement at our expense.

Thank you for choosing Cloudberry Time. We are committed to providing you with an excellent shopping experience and thank you for your understanding and cooperation!