Welcome to Cloudberry Time! We are committed to providing efficient and reliable shipping services. Please read the shipping terms below to understand how we handle the shipping and delivery of your order.
Order Processing
We usually process and ship within 1-2 business days after receiving the order. Order processing time may be delayed due to inventory, holidays or other factors. We will email you to confirm the shipping status of your order.
Shipping Methods
We offer a variety of shipping methods, including standard express and expedited shipping. You can choose the shipping option that suits you during checkout. The shipping cost will be calculated based on the shipping method you choose, the destination, and the weight of the package.
Shipping Time
Shipping time will vary depending on the shipping location and shipping method. The following is an approximate shipping time range:
Standard Express: 5-7 business days
Expedited Shipping: 2-3 business days
Please note that shipping time may be delayed due to weather conditions, busy logistics or other uncontrollable factors.
Order Tracking
Once your order is shipped, we will provide you with a tracking number, which you can use to check the order status on our order tracking page. If you have any problems with tracking, please feel free to contact our customer service team.
Shipping Costs
Shipping costs will be calculated at checkout based on your shipping address and selected shipping method.
Damage and Loss
If your package is damaged or lost during shipping, please contact us immediately. We will assist you with the claims process and resolve the issue as quickly as possible. Please retain all packaging materials and damaged merchandise for further inspection and processing.
International Shipping
We offer international shipping. International orders may be subject to customs inspections and duties, which are the responsibility of the consignee. Please note that international shipping times may vary depending on the destination.
Thank you for choosing Cloudberry Time. We will do our best to ensure your order arrives on time!